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Meeting our customers' requirements, remaining the market leader and enhancing our image, these are the 3 pillars of our strategy. To this end, we have introduced a quality-based approach, involving all the staff in a customer-oriented drive for ongoing improvement. |
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| As part of this approach, DIORH/IRH have decided to introduce a quality management system compliant with the ISO 9001 international standard, for the marketing, planning and performance of all our consulting and HR development services. |
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Senior management and all the DIORH/IRH team undertake to satisfy customers' contractual requirements in terms of: |
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Quality of service, |
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Meeting deadlines, |
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Quality of deliverables, |
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Confidentiality of information, |
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Provision of appropriate competencies, |
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Best quality/price ratio |
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In order to honor our commitments, we have set ourselves the following goals: |
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Increase customer satisfaction by a shared determination to constantly improve our internal organization and work processes and methods. |
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Be a worthwhile partner and help our customers achieve their goals by paying active attention to their needs and providing an appropriate response to their expectations through the expertise and dedication of our human resources. |
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Constantly strive for the development and motivation of the DIORH/IRH team by applying the best worldwide Human Resources Management concepts and practices and establishing a learning organization. |
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In addition, always attentive to our customers' suggestions, comments and proposals, we make it a rule to always implement those corrective and preventive actions which will guarantee customer and partner satisfaction. |
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